WARRANTY FAQ
Below you will find answers to the most frequently asked questions about shipping fees, order status, delivery times, etc.
"When will my order ship?"
For in-stock items, orders usually ship the following business day from the day an order is placed unless otherwise stated next to the "Availability" note. Back orders or Pre-orders will ship once the item is on stock.
"What is the status of my order?"
To find out the status of your order, please check your email. You will receive an email notification when your order ships (usually the next business day after you place your order). This email will include information on how to track your shipment.
If for some reason you do not receive a shipping notification by email, contact us via the information listed here. Please include your order number with your email!
"How long will it take UPS to deliver my order?"
Regular UPS Ground takes on average 2-5 *business* days to deliver your order. In some cases, it can take up to 7-8 *business* days. It all depends how close you are to our warehouses.
Orders for PARTS and ACCESSORIES ship from our warehouse in South Dakota. Scooters, bikes and all other vehicles ship from our warehouses in California.
For more information about UPS transit times, please note the following UPS Ground Transit Time maps below:
U.S. UPS Ground Transit Times from our South Dakota Warehouse (Parts and Accessories):
U.S. UPS Ground Transit Times from California Warehouses (Batteries, Scooters, Vehicles, etc):
PLEASE NOTE: Unless otherwise stated on our web site, orders usually ship the next *business* day (M-F) after you place your order. Please check the product "Availability" notice on the item web page, however, to determine the shipping schedule for each item specifically. If your order contains a Pre-Ordered or Back Ordered item, your entire order will ship once all items on your order are in stock.
UPS does not operate on Sundays or Holidays. To view the UPS holiday schedule, click here
"What if I need my order immediately?"
Select Next Day Air for fastest delivery. Since orders usually ship the next business day, Next Day Air orders will arrive two business days from the day you place your order. For example, if you order on Tuesday and your order ships on Wednesday, you will receive your order on Thursday. If you must get your order the next day, reply immediately to your order confirmation email, or call our toll free number therein.
Saturday deliveries are available for Next Day Air and 2nd Day Air shipments only (i.e., Saturday deliveries are NOT available for 3-Day Select or Ground.) You must call our office, however, to arrange for a Saturday delivery, otherwise your order will arrive on the next business day. A minimum UPS Saturday delivery charge of $15.95 will apply. Please note: UPS can only guarantee expedited delivery times in favorable weather conditions. Severe weather conditions can cause delays, and UPS does not offer shipping refunds for delays caused by bad weather. So be sure to shop early!
UPS does not operate on Sundays or Holidays. To view the UPS holiday schedule, click here
"Will my order be shipped on Saturday, Sunday or holidays?"
No, our warehouse is not open weekends or holidays.
"Are products guaranteed against defects?"
YES. The manufacturer, warranties that push scooters, electric scooters, bikes and other brand vehicles shall be free of manufacturing defects for a period of 90 days to six months from the date of purchase depending on the product. For the full text of the Limited Warranty, please see the Warranty section of the owner's manual which is enclosed in the product box.
Nevertheless, we do offer a money-back guarantee for defective PARTS and ACCESSORIES. You have 15 days from receipt of your order to make your claim. To make a claim for a part or accessory, please contact us to receive a Return Authorization Number by email.
"What is your Return Policy for NON-DEFECTIVE Items?"
We offer a 15 Day, "no questions asked" Return or Exchange Policy - as long as the item is UNUSED or UNDAMAGED. If you don't like it, simply return it for a refund or exchange!
The return or exchange must occur 15 days from the date of purchase. A $5.00 restocking fee will be charged and credit will not be issued for the original shipping charge. Refunds will not be issued for non-defective items that are returned used or damaged during customer assembly.
"How do I return non-defective merchandise?"
1) Send us an email request for a “Return Authorization Number". Please provide your order number, full name and contact information. You will then be issued a Return Authorization Number to be used when returning your order.
2) Once you have received a Return Authorization Number, please repack the order with the original packing slip in the original box(es) and packaging, including any over-pack shipping box. Please write on the packing slip the reason(s) for return. If you need a separate piece of paper, include your name, order number and reason for return.
3) Write your Return Authorization Number on the outside of the box containing the returned order. Failure to do so may prevent proper processing of credits or replacements.
4) Return your item(s) to the address that we send you by email or contact us to retrieve one.
5) Upon receipt of an unused, non-defective item, credit will be issued 15 days from receipt of the return, less the original shipping charge and a $5.00 restocking fee. For exchanges of non-defective items, outbound shipping charges for the new item will apply, but no restocking fee. Credits and/or charges will be applied to the credit card used to place the original order.
"How do I place a WHOLESALE order?"
If you would like to place a wholesale order, send us an email.
"When will my order ship?"
For in-stock items, orders usually ship the following business day from the day an order is placed unless otherwise stated next to the "Availability" note. Back orders or Pre-orders will ship once the item is on stock.
"What is the status of my order?"
To find out the status of your order, please check your email. You will receive an email notification when your order ships (usually the next business day after you place your order). This email will include information on how to track your shipment.
If for some reason you do not receive a shipping notification by email, contact us via the information listed here. Please include your order number with your email!
"How long will it take UPS to deliver my order?"
Regular UPS Ground takes on average 2-5 *business* days to deliver your order. In some cases, it can take up to 7-8 *business* days. It all depends how close you are to our warehouses.
Orders for PARTS and ACCESSORIES ship from our warehouse in South Dakota. Scooters, bikes and all other vehicles ship from our warehouses in California.
For more information about UPS transit times, please note the following UPS Ground Transit Time maps below:
U.S. UPS Ground Transit Times from our South Dakota Warehouse (Parts and Accessories):
U.S. UPS Ground Transit Times from California Warehouses (Batteries, Scooters, Vehicles, etc):
PLEASE NOTE: Unless otherwise stated on our web site, orders usually ship the next *business* day (M-F) after you place your order. Please check the product "Availability" notice on the item web page, however, to determine the shipping schedule for each item specifically. If your order contains a Pre-Ordered or Back Ordered item, your entire order will ship once all items on your order are in stock.
UPS does not operate on Sundays or Holidays. To view the UPS holiday schedule, click here
"What if I need my order immediately?"
Select Next Day Air for fastest delivery. Since orders usually ship the next business day, Next Day Air orders will arrive two business days from the day you place your order. For example, if you order on Tuesday and your order ships on Wednesday, you will receive your order on Thursday. If you must get your order the next day, reply immediately to your order confirmation email, or call our toll free number therein.
Saturday deliveries are available for Next Day Air and 2nd Day Air shipments only (i.e., Saturday deliveries are NOT available for 3-Day Select or Ground.) You must call our office, however, to arrange for a Saturday delivery, otherwise your order will arrive on the next business day. A minimum UPS Saturday delivery charge of $15.95 will apply. Please note: UPS can only guarantee expedited delivery times in favorable weather conditions. Severe weather conditions can cause delays, and UPS does not offer shipping refunds for delays caused by bad weather. So be sure to shop early!
UPS does not operate on Sundays or Holidays. To view the UPS holiday schedule, click here
"Will my order be shipped on Saturday, Sunday or holidays?"
No, our warehouse is not open weekends or holidays.
"Are products guaranteed against defects?"
YES. The manufacturer, warranties that push scooters, electric scooters, bikes and other brand vehicles shall be free of manufacturing defects for a period of 90 days to six months from the date of purchase depending on the product. For the full text of the Limited Warranty, please see the Warranty section of the owner's manual which is enclosed in the product box.
Nevertheless, we do offer a money-back guarantee for defective PARTS and ACCESSORIES. You have 15 days from receipt of your order to make your claim. To make a claim for a part or accessory, please contact us to receive a Return Authorization Number by email.
"What is your Return Policy for NON-DEFECTIVE Items?"
We offer a 15 Day, "no questions asked" Return or Exchange Policy - as long as the item is UNUSED or UNDAMAGED. If you don't like it, simply return it for a refund or exchange!
The return or exchange must occur 15 days from the date of purchase. A $5.00 restocking fee will be charged and credit will not be issued for the original shipping charge. Refunds will not be issued for non-defective items that are returned used or damaged during customer assembly.
"How do I return non-defective merchandise?"
1) Send us an email request for a “Return Authorization Number". Please provide your order number, full name and contact information. You will then be issued a Return Authorization Number to be used when returning your order.
2) Once you have received a Return Authorization Number, please repack the order with the original packing slip in the original box(es) and packaging, including any over-pack shipping box. Please write on the packing slip the reason(s) for return. If you need a separate piece of paper, include your name, order number and reason for return.
3) Write your Return Authorization Number on the outside of the box containing the returned order. Failure to do so may prevent proper processing of credits or replacements.
4) Return your item(s) to the address that we send you by email or contact us to retrieve one.
5) Upon receipt of an unused, non-defective item, credit will be issued 15 days from receipt of the return, less the original shipping charge and a $5.00 restocking fee. For exchanges of non-defective items, outbound shipping charges for the new item will apply, but no restocking fee. Credits and/or charges will be applied to the credit card used to place the original order.
"How do I place a WHOLESALE order?"
If you would like to place a wholesale order, send us an email.
